uSwitch 2019 Awards Reveals Top UK Mobile and Broadband ISPs

Friday, February 8th, 2019 (7:43 am) – Score 0

gold best broadband isp award cup

The annual Awards 2019 event took place last night, which saw various wins for broadband ISPs Vodafone, Virgin Media, Plusnet and TalkTalk. Meanwhile Sky (Sky Broadband) scooped several categories for their Mobile service and sibling NOW TV scooped the best TV provider gong.

As usual the comparison site appears to have selected its winners via a combination of methods. Most of the awards were decided based on a survey of 11,189 UK consumers (conducted between 21st December 2018 and 5th January 2019), while several other categories were chosen by a panel of “expert judges” (journalists from the tech sector) and the ‘Fastest Mobile Network’ award was based on analysis derived from OpenSignal.

On top of that we note that the ‘Most Popular Broadband Provider‘ and ‘Most Popular Mobile Network‘ awards were calculated using both the consumer panel survey and uSwitch sales, although it’s unclear how much statistical significance was assigned to data from the latter.

Perhaps unsurprisingly for a big commercial comparison site, smaller ISPs were alas nowhere to be seen in the award selection. This explains why Virgin Media is named as the ‘Fastest Broadband Provider‘ despite being unable to match the Gigabit speeds of Hyperoptic, B4RN, Community Fibre and Gigaclear etc. Take these results with the usual pinch of salt.

2019 uSwitch Award Winners and Runners Up

Broadband & TV CategoriesWinnerHighly Commended
Best Triple Play ProviderNow TVBT
Best Provider Customer ServicePlusnetVodafone
Best Smart Media Device (judges’ awards)Amazon Fire StickGoogle Chromecast
Best TV Content (judges’ awards)NetflixSky
Best TV Streaming Service (judges’ award)NetflixNow TV
Best Value Broadband ProviderVodafonePlusnet
Broadband Provider of the YearVodafonePlusnet
Fastest Broadband ProviderVirgin MediaBT
TV Provider of the YearNow TVEE
Most Popular Broadband ProviderTalkTalkBT
Mobile CategoriesWinnerHighly Commended
Best Network CoverageO2Vodafone
Best Network for Customer ServiceSkygiffgaff
Best Network for DatagiffgaffSky
Best Network for RoamingThreeEE
Fastest Mobile Network – based on analysis derived from OpenSignal AwardsEEVodafone
Best Pay Monthly NetworkSkyBT Mobile
Best PAYG NetworkSMARTYVoxi
Best Retailer for Customer ServiceAppleArgos
Best SIM Only NetworkPlusnetVirgin
Best Value Pay MonthlySkyiD Mobile
Best Value SIM OnlySMARTYPlusnet
High Street Retailer of the YearAppleArgos
Mobile Manufacturer of the Year (judges’ award)HuaweiSamsung
Handset of the Year (judges’ award)Huawei Mate 20 ProGoogle Pixel 3
Mobile Reseller of the YearMobile Phones DirectAffordable Mobiles
Network of the YeargiffgaffSky
Online Retailer of the Year (judges’ award)AmazonJohn Lewis
Best Newcomer of the YearXiaomiKTM Mobile
Most Popular Mobile NetworkEEO2
Mobiles, Broadband & TV CategoriesWinnerHighly Commended
Telecoms Innovation Award (judges’ award)Google Pixel 3 –

Night Sight Mode

Huawei Mate 20 Pro –

Reverse Wireless Charging

Quadplay Provider of the YearSky

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