Virgin Mobile Customers Suffer Significant UK Network Outage

Tuesday, May 14th, 2019 (5:41 pm) – Score 233

virgin media high resolution

Customers of Virgin Media’s (Virgin Mobile) EE powered mobile network (MVNO) platform are suffering a major outage today, which appears to be preventing many of them from making calls, sending texts or accessing data (mobile broadband) connectivity.

The fault began just before midday and is currently still on-going, although it’s noted that customers still seem able to receive calls and text messages from other people. Suffice to say that Virgin’s Twitter team is rather busy this afternoon and there are a lot of threads on their community forum about the issue (example).

A spokesperson (Kev) on their community forum said, “We’re working quickly to resolve an issue that’s affecting some of our customers making calls, sending text messages and using mobile data. We apologise to our customers for the inconvenience caused.” Sadly no ETA has been given and many customers have now been without a usable service for 6 hours.

The irony of all this was not lost on one of their subscribers after he received a message to notify him of their forthcoming price rise, while at the same time being unable to call or text out.

Javascript must be enabled to post (most browsers do this automatically)

Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live.

Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.

NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam.

NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.

Leave a Reply

Your email address will not be published. Required fields are marked *

%d bloggers like this: