Mobile Operator EE Coughs to Being Late with 118 Price Cap

Wednesday, June 12th, 2019 (11:26 am) – Score 10

ee mobile sim cards

BT, the owner of EE, has provided information to Ofcom that suggests it failed to apply the regulator’s new price cap on UK calls to 118 numbers (Directory Enquiries) until mid-April 2019, which may have resulted in a tiny number of customers being incorrectly charged.

Few people use 118 numbers now that the internet is so pervasive. Nevertheless Ofcom recently noted that some operators of such services were charging as much as £20 for a 90 second call and so they decided to take action. In response the regulator capped the maximum cost that a 118 service can charge at £3.65 per 90 seconds and this was enforced from 1st April 2019 (here).

Sadly BT recently informed Ofcom that a number of their EE customers were able to call 118 numbers, until mid-April 2019, without this cap being applied. The regulator has thus opened a new investigation to “examine whether there are reasonable grounds to believe that EE has failed to comply with its obligations” (here). This looks to be a fairly minor incident and one that BT should have no problem rectifying.

Javascript must be enabled to post (most browsers do this automatically)

Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live.

Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.

NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam.

NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.

Leave a Reply

Your email address will not be published. Required fields are marked *

%d bloggers like this: