Internet Email Servers at UK ISP TalkTalk Take a WalkWalk

Friday, June 14th, 2019 (12:11 pm) – Score 885


Customers of broadband ISP TalkTalk are finding that they’ve unable to access their email since mid-morning (around 9-10am) because a connection to the related server has “timed out,” which seems to be affecting both webmail and connections via third-party email software (Thunderbird etc.).

The fault also appears to be impacting other email domains run by TalkTalk, such as customers with addresses on the old and pop servers. A number of complaints about this can be found on social media (Twitter, Facebook etc.), as well as several topics via the ISP’s own Community Forum.

In a brief statement the provider said, “We’re aware some customers are unable to access their emails either through webmail or using an email client such as the mail app on the mobile device or outlook on your PC … We’d like to apologise for the inconvenience this may cause and assure you that our engineers are working on this as a priority.”

UPDATE 1:44pm

An update posted at 1:35pm is blaming the on-going issue on a “network fault with one of our service providers” and they continue to work on it.

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